As the Restoration Manager, you will oversee all aspects of projects and crews ensuring excellent customer service and quality work. Responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence.

Key Responsibilities

Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry specific estimating software.
Negotiate with customers and/or clients for approval of restoration activities
Schedule, coordinate and oversee crews, assests, and subcontractors to provide service on active projects to include subcontractors
Review job site documentation to support the services provided and ensure proper client requirements and billing process
Maintain all communications with customers, teammates, vendors, and insurance representatives
Manage production expenses including labor, equipment, vehicles, and other assets
Manage the customer and client experience and overall satisfaction Provide priority response to potential customers, as needed.
Actively engage in recruiting, hiring, and training restoration teammates

Position Requirements

High school diploma/GED; Associate degree or Bachelor’s degree preferred
Valid driver’s license
At least 1 year of management and/or supervisory experience
At least 3 years of industry experience
IICRC certification a preferred

Compensation: $55,000.00 - $65,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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